Disneyland's Security Overhaul: A Much-Needed Change?
In the world of theme parks, security is a critical aspect, but it can often be a double-edged sword. At Disneyland, the security measures have been a source of frustration for many guests, with varying levels of intensity and an invasive feel. However, there's a glimmer of hope as Disneyland leadership is taking steps to address these concerns and improve the overall guest experience.
The Roundtable Discussion: A Peek into Disneyland's Future
Recently, Disneyland held a business roundtable, inviting media outlets like Mickey Visit to discuss their plans for the resort's future. Among the many interesting details shared, one of the most intriguing topics was the resort's approach to security and how they aim to simplify and enhance the guest journey.
A Conversation with Disneyland Resort President
During the roundtable, Mickey Visit had the opportunity to speak with Disneyland Resort President Thomas Mazloum. Mazloum emphasized the importance of reviewing every aspect of the guest experience to streamline offerings. He highlighted the need to take a holistic view, from website information to booking processes and even the call center experience.
Focus on Fundamentals: The Parking Structure and Beyond
One of the key points Mazloum made was the significance of focusing on the fundamentals. While new rides and attractions grab the spotlight, he believes that the new 6,000-car parking garage and entrance from the Harbor Boulevard side are crucial. He sees this infrastructure as the foundation upon which the entire resort can thrive. The parking structure, in his view, unlocks the potential for further additions and improvements.
Security: A Complex Challenge
When asked about security improvements, Mazloum acknowledged the unique circumstances Disneyland operates under, given its smaller footprint compared to Walt Disney World. He revealed that Disneyland is actively seeking technological solutions to enhance the security experience. While the Walt Disney World system works for its environment, it may not be suitable for Disneyland's needs.
A New Approach to Security
Mazloum hinted at a complete rework of the security process, linking it to the new parking structure and entrance experience. He mentioned the installation of new gate technology at the turnstiles but emphasized the need to improve security measures. The current process, involving emptying pockets and manual bag checks, varies depending on the cast member and entrance, creating an inconsistent and sometimes unwelcoming experience.
The Way Forward: Testing and Implementation
Mickey Visit speculates that Disneyland may start testing new security processes as the parking structure nears completion. This could involve trialing security technology at other resort entrances before a full rollout. The current system, with its manual checks and inconsistent application, leaves much room for improvement.
The Need for Cast Member Training
Another Disneyland leader at the event highlighted the ongoing efforts to provide hospitality training to cast members, emphasizing problem-solving skills and leadership in uncertain times. This training could greatly benefit the security process, creating a more welcoming and efficient experience for guests.
A Step Towards a Better Experience
The security entrance process is a critical area for improvement, and it's encouraging to hear that Thomas Mazloum is prioritizing it. The current setup is deeply ingrained in resort processes, and any successful overhaul would be a significant achievement. Options for improvement include adopting a more airport-like approach, such as Universal Studios Hollywood's use of bag x-ray machines.
Stay Tuned for Updates
Mickey Visit will continue to monitor the security changes closely at Disneyland and provide the latest news and updates. Join the FREE Mickey Visit newsletter to stay informed about Disneyland and Disney World news, and discover tips to save money and enhance your vacation experience.
